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The BPO industry is also known as the 'Sunshine Industry of India'. One of the fastest growing industries in India, BPO industry is a part of ITES, or the IT Enabled Services. In last one decade, India has emerged as the global back office hub. Most of the corporate giants in the western world outsource their back-office, processing and operational tasks to Indian ITES firms. Two factors worked in Indias favor; one, availability of cheap labor and second, a huge population base of English speaking computer literate people. Normally, people identify BPO industry as call centres or voice based customer support solution but it is just one crucial part of this industry. According to one estimate, BPO industry in India is providing jobs to more than one lakh people every year and this figure is expected to rise substantially in coming years.
Business Process Outsourcing (BPO) industry has proved instrumental in reducing costs, maximizing opportunities, and allowing organizations to concentrate on their core business. It is a win-win situation for both parties as companies focus on what they specialize in whereas rest of the work is outsourced to the BPOs. One major advantage of BPO is that it helps firms in building upon their core competencies and simultaneously saves precious management time and resources. Services are processed fast and efficiency is greatly increased. Presence of BPO companies in India has allowed major corporate giants to move their non-core business processes to outsource provider. The functionalities of BPO companies include call centres services, human resource administration, payroll, internet audit, purchasing and disbursement, tax compliances, order entry, handling customer queries, billing and collection and cash and investment management.
India has one of the largest pools of low-cost English speaking scientific and technical talent. The job in this sector offers good pay and growth opportunities. The minimum requirement to find a job in this field is graduation and adequate computer literacy. One should have excellent verbal communication skill in accent-neutral English. BPO certificate and diploma courses take care of technical skills department, speech and voice modulation training and selling skills. Trainees are also taught customer service and call handling skills.
Institutes that provide BPO courses in India are:-
Excellionn, New Delhi
Brainware in all the major cities of India provides course on BPO
Enoma, 112, Shopper's Point, 1st Floor, Andheri station (west), Mumbai3
Lason India, Bangalore
Aptech in all the major cities of India provides ACPG BPO course in India
Next, in Mumbai, Bangalore, Hyderabad, Pune, Chennai and Vishakhapatnam etc
BPO courses from above mentioned institutes enable the candidates to seek specialist BPO jobs in niche BPO, comprehensive BPO and transactional BPO etc. Some of the common BPO job profiles include customer support executive, customer care executives, medical transcription specialists, team leaders in call centers, voice based support executives, technical support executives, and relationship executives etc. Several industries/segments such as insurance services, banking industry, telemarketing services, data entry segment, technical support services, finance and administration, stock market processing, online marketing firms, credit card processing, employee IT help-desk services and data conversion services etc seek qualified BPO professionals.
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