BPO refers to Business process outsourcing which is actually the practice of using a third party on a contract basis to carry out particular, specific processes on a company’s behalf. Outsourcing has come as a great relief to many organizations because it allows them to focus on their primary purpose. By outsourcing ‘works’ to third party, they manage to save cost and expenditure. It is common practice among the large multinationals. The biggest beneficiaries of BPO phenomenon are developing countries like India that has good English speaking population. It is a win-win situation for both the contractor and the contracted. BPO industry is of usually two types; front office and back office outsourcing. In last one decade, if there is one sector that has lured most of the youngsters then it is BPO sector.
Many young professionals have chosen BPO as their career. If we talk specifically about BPO industry in India then the growth rate is absolutely phenomenal. It is contributing heavily to India’s GDP from the export earnings. Almost 3 million people are employed with BPOs spread across the country. There are enormous job opportunities in BPO sector. Most of the BPO companies do not demand highly qualified professionals. Initially, BPO service was just restricted to voice services but now, we have customer relationship management services, legal transcription, industry specific services, human resources, content development, finance, animation, accounting, learning and procurement, insurance, and multimedia etc. BPO industry is the fastest growing industry in many parts of the world, especially in Asia and Latin America.
Different BPO companies require different skill sets. For instance, if someone is in insurance then he needs to possess specific knowledge of the industry, products and skills. Many BPO companies are expanding globally and that offers wonderful opportunities to BPO professionals. There is ample opportunity for growth and entrepreneurship in this field. The roles for youngsters are not just restricted to call centre executives. Even highly qualified professionals like MBA, CA, ICWA, M.Tech etc are joining domain specific back office processes. One can also join as a trainer, advisor, and consultant to the management. Those seeking to join entry level jobs can apply in customer support services, data entry services, telemarketing services, form processing services, insurance services, technical support services, employee IT help-desk services, data conversion services and scanning OCR with editing & indexing services. The concept that BPO is just a job and not a career is clearly a myth. With the kind of growth witnessed by BPO companies, one can build a long term career in this emerging field.
In a positive development, now some of the reputed BPO services have collaborated with colleges and universities to offer courses in BPO. Quite often, successful candidates are provided jobs once the course gets over. BPO companies offer good working environment. However, workers should be ready for odd work hours. Apart from tempting wages, professionals are also offered excellent benefits. BPO companies provide transport facilities. Youngsters, old people and women are offered equal opportunity in this sector.